Published 26 April 2018 Kristina Bäckström at the Department of Service Management and Service Studies leads the project, which aims to dive into the challenges met by employees in service encounters of today. The Role of the Employee in the Service Encounter: Challenges and Change Management for Retail Employees The future physical store is much debated in the area of retail. In recent years, dig

https://www.ses.lu.se/en/article/research-service-encounters-receives-funding - 2025-07-05

Published 2 May 2018 How can the process of creating a touristic offer be described? Manuela Kronen reconstructed a rural development project that had led to the creation of ten biking trails. Tourism researcher Manuela Kronen found reference to ”uniqueness” in the marketing of completely diverse Swedish destinations. She wanted to investigate how the concept could be used to develop a touristic o

https://www.ses.lu.se/en/article/looking-uniqueness-skane-countryside - 2025-07-05

Published 22 May 2018 Germans who go on holiday in Sweden are somewhat older than average, they are more educated and often returning visitors. The personal encounter is important to them, and they trust recommendations, especially from other Germans. These are some of the findings from the report presented by project manager Malin Zillinger and fellow researchers Maria Månsson, Jan Henrik Nilsson

https://www.ses.lu.se/en/article/tourism-researchers-and-industry-met-during-breakfast - 2025-07-05

Published 18 June 2018 Andres Rios Lam (right) has been awarded a grant from Sparbanksstiftelsen Skåne. Andres Rios Lam has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for his Master's thesis for Service Management, ”Exploring the Use of Freight Exchange E-marketplaces in Sweden: The Perspective of the Transport Service Provider”. The nomination reads as follows:The topic add

https://www.ses.lu.se/en/article/master-thesis-electronic-market-places-was-awarded - 2025-07-05

Published 10 September 2018 Public interest in degrowth is on the rise in these times of global warming awareness, but the idea is hardly new. We talked to professor Hervé Corvellec after the 6th International Degrowth Conference took place in Malmoe. "Degrowth is the idea of turning economic development from growth-based into its opposite. A key aspect of today’s economic life is that we consume

https://www.ses.lu.se/en/article/circular-economy-just-another-growth-model - 2025-07-05

Published 30 October 2018 Two new service-related areas of study will be covered by the Master’s Programme in Service Management next year. Sustainability and Services is a research theme which involves a large number of researchers at the Department of Service Management and Service Studies. Starting next year, their expertise will benefit Master’s students within the new specialisation Sustainab

https://www.ses.lu.se/en/article/new-masters-specialisations-sustainability-and-creativity - 2025-07-05

Published 12 November 2018 The Master’s Programme in Service Management just got more flexible. Sustainable Service Management is the latest addition to the range of available options for our new students. They can now chose from no less than five different specialisations while applying. The Master's Programme in Service Management at Lund University is a management programme with a strong link t

https://www.ses.lu.se/en/article/wanted-future-leaders-sustainable-businesses - 2025-07-05

Published 13 December 2018 Sharing economy on a digital platform is a subject of interest for tourism researchers Mia Larson and Cecilia Cassinger. One insight from their project is that businesses are having a hard time recruiting and building their community. The two-year BFUF-funded project ”Digitalisation and visualisation of guide services” was concluded with a workshop on 20 november.Researc

https://www.ses.lu.se/en/article/new-study-swedish-adventure-tourism-and-sharing-economy - 2025-07-05

Published 2 May 2019 Master students on the service management program collaborated with Danish students during a two day workshop on April 23-24. This is the fifth year that tourism researchers from Copenhagen Business School and Lund University, Department of Service Management and Service Studies, collaborate to develop a two day workshop on social media and tourism for students of their Servic

https://www.ses.lu.se/en/article/master-students-collaborated-danish-students - 2025-07-05

Published 20 May 2019 Linda Karlsson at the office Linda Karlsson graduated from the Bachelor’s programme in Equality and Diversity Management in 2014. After graduation, Linda moved down under, to Australia, to start a career with the goal to improve gender equality in the workplace. You graduated from the Bachelor’s programme in Equality and Diversity Management in 2014. What have you been up to

https://www.ses.lu.se/en/article/alumni-around-world-linda-karlsson - 2025-07-05

Published 12 June 2019 Master students graduating from the Service managment programme. The traditional graduation ceremony for the master's programmes at the Faculty of Social Sciences took place on June 11 in the beautiful main building of Lund University. This was a day full of excitement, relief, happiness, anticipation and some sadness, as students joined together in taking their last officia

https://www.ses.lu.se/en/article/graduation-ceremony-masters-students - 2025-07-05

Published 14 June 2019 Sofia Lindholm recieved her award from Sanne Mårtensson, CEO Sparbankstiftelsen Skåne Sofia Lindholm has been awarded a grant of 25,000 SEK from Sparbanksstiftelsen Skåne for her Master's thesis for Service Management, ”Climate change social movements in a tourism context”. The nomination reads as follows:Sofia Lindholm’s study has identified the linkage between climate chan

https://www.ses.lu.se/en/article/master-thesis-climate-change-tourism-industry-was-awarded - 2025-07-05

Published 3 September 2019 During the past two weeks, the new international students arrived at Lund University and Campus Helsingborg. Around 90 students, with nationalities from all over the world, were welcomed on the Master's programme in Service Management. The new master's students had a solid social schedule during their "Introduction weeks". Among other things, they had a midsummer party,

https://www.ses.lu.se/en/article/students-all-over-world-masters-programme - 2025-07-05

Published 4 September 2019 Victor Agbebo inspired and motivated the first year students on how to be their best self. Victor Agbebo, a second-year master’s student, shared his experience from his time at the department during a lecture this Wednesday. He gave the new master’s students some very helpful tips from his own personal story, advices that he wishes he had known as a new student. When Vic

https://www.ses.lu.se/en/article/10-tips-new-masters-students - 2025-07-05

Published 10 October 2019 Two research projects at the department have been granted funding from Formas, from the announcement: "From research to practice - methods and tools". Both projects will receive approximately SEK 2 million in funding over the next three years. A model for developing and building places through human memoryElisabeth Högdahl, Anja Petersén och Ola ThuvfessonAbout the projec

https://www.ses.lu.se/en/article/millions-research-place-development-and-sustainable-coastal-development - 2025-07-05

Published 16 October 2019 We have three new doctoral students at the department, welcome! Tell us a bit about what will be your area of focus: Réka Ines Tölg: I am looking into sustainability related challenges of the fashion industry and more specifically large fashion retailers.Annabell Merkel: I am part of the interdisciplinary project “Marine food resources for new markets” and in my research

https://www.ses.lu.se/en/article/meet-our-new-doctoral-students - 2025-07-05

Published 25 October 2019 Stefan Gössling, Professor in Service Management and Service Studies has published and article on The Conversation based on his latest research which has been widely circulated in the media, in Sweden but also internationally during the week. Article published on The conversation, october 22 Author: Stefan GösslingThe jet-setting habits of Bill Gates and Paris Hilton mean

https://www.ses.lu.se/en/article/celebrities-cause-10000-times-more-carbon-emissions-flying-average-person - 2025-07-05

Published 30 October 2019 3 words that describe you?Passionate, curious and funnyWhat is it like study in Sweden?Studying in Sweden in challenging and fun! If you want to get out of your comfort zone and experience a different educational system and lifestyle, then Sweden is the right country for you! To begin with, the international spirit on the Campus as well as in the city will help you to adj

https://www.ses.lu.se/en/article/hello-dea-our-new-student-blogger - 2025-07-05

Published 8 November 2019 Enni Viuhkonen from Finland, alumna of the mastersprogramme, now working as Regional Programme Manager for Google tells us about her experience as a student and what she is doing today. What was the best thing about the programme?"The critical mindset! The programme challenged my thinking patterns, yet also substantiated some philosophies – such as leadership – I deeply b

https://www.ses.lu.se/en/article/i-will-always-cherish-two-years-i-spent-sweden - 2025-07-05

Published 12 November 2019 Victor, Solmaz, Kateryna, Dea and Adnan SI stands for Supplementary Instruction which implies complementary help alongside the regular lectures students attend. The SI leaders for MSc Service Management tells us why students should attend SI sessions and what motivated them to become SI leaders. Why Should you attend SI meetings? You should attend SI meetings because at

https://www.ses.lu.se/en/article/si-leaders-encourage-and-motivate-other-students - 2025-07-05